Privacy Policy

We are Oh Coco – a Sunshine Coast, Queensland business that designs and makes beautiful personalised timber products.

Our website address is: https://ohcoco.au and we also hang out on our Instagram too.

This privacy policy outlines how we handle your personal information when you visit this website and make a purchase.

Types of Data Collected

We collect data on the website for the sole purpose of being able to operate the website and deliver our products to you that you have purchased. The website collects data when you visit the site and personal information is stored when you enter it to make a purchase of our products.

Comments

When visitors leave comments (including product reviews) on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We treat your data with utmost respect and only share your data on a need to know basis. i.e. We only share information that is required to deliver our service to you.

If you request a password reset, your IP address will be included in the reset email.

Visitor comments may be checked through an automated spam detection service.

We also use Google Analytics to help track our website performance. You can read about how Google Analytics handles your data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your personal information if required by law enforcement to comply with lawful requests.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website when making an order, we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.