Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Production timeline is then 1 – 3 weeks. You will receive another notification when your order has shipped. 

During high volume periods (September to December), shipping times may increase to 1 to 5 business days. We endeavour to get your purchase to you as quickly as possible but sometimes there are postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local pickup

You can skip the shipping fees with free local pickup from Mountain Creek. Please message us if you would like to pickup your order locally. Your shipping cost will be refunded.We will send you an email when your order is ready along with instructions.

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Oh Coco is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@ohcoco.au with your name and order number, and we will look into it for you.

You can view your orders in your My Account page.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@ohcoco.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

You can view our full returns policy here.

If you have any further questions, please don’t hesitate to contact us at hello@ohcoco.au